Our Refund Policy

Refund Policy

We want you to be happy with your Setwise purchase. Here's how returns and refunds work:

Damaged or defective items
If your item arrives damaged or doesn't work as described, contact us within 14 days of delivery at [your email]. Send a photo of the issue and we'll arrange a replacement or full refund — you won't need to return the item.

Change of mind
If you'd like to return an item you no longer want, contact us within 14 days of delivery. Because items ship directly from our fulfillment partner, we'll confirm return instructions with you individually — in some cases, we may offer a partial refund without requiring the item back, rather than an international return.

Non-returnable items
Items must be unused and in original packaging to qualify for a change-of-mind return.

Refund processing
Once approved, refunds are issued to your original payment method within 5-10 business days.

How to start a return or refund request
Email us at [setwise4@gmail.com] with your order number and a brief description of the issue.